Your privacy is our priority. This privacy policy clearly and transparently explains how coin88 collects, uses, stores, and protects your personal data as a player on our platform. We operate in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and the most rigorous international security standards. Read this policy to understand your rights and how we safeguard the trust you place in coin88.
Our Privacy Commitment
All data transmitted between your device and coin88 servers is protected by 256-bit SSL encryption — the same standard used by Malaysia's major banks. This means your account information, transaction data, and personal details cannot be intercepted or read by third parties during transmission.
Coin88 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). This means the collection and use of your data adheres to Malaysian law governing user privacy. You have clearly defined rights under the PDPA, including the right to access, correct, and withdraw consent for the use of your data.
Coin88 believes you have the right to control your own personal data. Our platform allows you to access, correct, or request the deletion of your personal data through your account settings or by contacting our team. You may also withdraw consent for marketing communications at any time.
Coin88 has never and will never sell, rent, or transfer players' personal data to third parties for marketing or commercial purposes. Your data belongs to you — we use it solely to manage your account and enhance your experience on the coin88 platform.
Coin88 player data is stored on servers protected by multi-layered access controls. Only authorised personnel with a legitimate business need can access your data. All access to player data is logged and regularly audited to detect any suspicious activity.
Coin88 is committed to full transparency in how your data is handled. This privacy policy is written in plain, straightforward language — not confusing legal jargon. We will notify you promptly of any significant changes to the way we handle your data.
Overview
Full Policy
Coin88 collects several categories of personal data from users of our platform. All data collection is carried out transparently — you will know what data is collected, why it is collected, and how it will be used. We never collect more than what is necessary to provide you with a safe, high-quality service.
The first category covers information you provide directly when registering a coin88 account. This includes your full name, an active email address, a valid Malaysian mobile number, your date of birth (to verify age eligibility), and your preferred username. This information is required to create and securely manage your account.
The second category is financial transaction data generated when you make a deposit or withdrawal. This covers the payment method used — whether Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, or FPX via Maybank2u and CIMB Clicks — transaction amounts, dates and times, and transaction reference numbers. This data is necessary to process payments accurately and to resolve any disputes that may arise.
The third category is technical data collected automatically when you use the coin88 platform. This includes your device's IP address, web browser type, operating system, screen resolution, and session data. This data is used solely for security purposes — detecting suspicious logins, preventing fraud, and ensuring the platform functions correctly on your device.
Data collected by coin88 is used for clearly defined, legitimate purposes. Its use is always limited to what is necessary to deliver the services you request and to protect your interests as a user of our platform.
The primary purpose of using your data is to manage your coin88 account — this includes processing deposits and withdrawals through your chosen Malaysian local payment methods, verifying your identity to meet anti-money laundering requirements, and ensuring you can access all available games and features. Without this data, we are unable to provide you with the platform's core services.
Coin88 also uses data for critical security purposes. By analysing usage patterns and technical data, our systems can detect unauthorised login attempts, suspicious account activity, and potential fraud before they affect your account. This is an important layer of protection that works silently in the background to keep your account and funds safe at coin88.
Additionally, coin88 uses aggregated and anonymised data to understand platform usage patterns, identify the most popular games among Malaysian players, and inform product development decisions. This analysis does not involve any individual's personal data — it is carried out at a population level to improve the overall experience for all users.
Coin88 takes data security very seriously. All player personal data is stored in a protected server environment with multiple layers of security controls. Our servers apply both encryption at rest and encryption in transit to ensure your data remains protected at all times, regardless of its state.
Access to coin88 players' personal data is restricted to staff who require it to carry out their legitimate duties — a principle known as the need-to-know principle. All access to player data is automatically logged and periodically audited by our internal security team. Any unauthorised access will be identified and acted upon immediately.
Data retention periods vary depending on the type of data and applicable legal requirements. Financial transaction data is retained for 7 years in accordance with Malaysia's financial regulations. Active account data is retained for the duration your account remains active, plus 5 years following closure. Technical data such as IP logs is retained for no more than 90 days. coin88 will delete or anonymise data that is no longer required in accordance with the established retention schedule.
In the unlikely event of a data security breach that may affect your personal information, coin88 is committed to notifying you and the relevant authorities as required by law within the stipulated timeframe. We will also take immediate steps to mitigate any potential damage.
Coin88 does not sell, rent, or transfer players' personal data to any third party for marketing or commercial purposes. This is an absolute commitment. However, there are limited situations where sharing data with specific parties is necessary and lawful.
Payment service providers are one example where limited data sharing is necessary. When you make a deposit via Touch 'n Go eWallet, GrabPay, DuitNow, FPX, or any other payment method, the required transaction details will be shared with the relevant payment provider to process your transaction. This sharing is kept to a minimum — only the information needed to complete the payment is shared, and all payment providers we work with are bound by strict confidentiality agreements.
In situations where coin88 is legally required under Malaysian law or a court order to disclose information, we will fulfil that legal obligation. This may include disclosing information to authorities in criminal investigations such as money laundering or fraud. In all such cases, we will disclose only the minimum data required and will notify you if permitted to do so by law.
Coin88 uses cookies and similar tracking technologies to ensure the platform functions correctly and to provide you with a better experience. Cookies are small text files stored on your device when you visit coin88.im. Below are the types of cookies we use and their purposes.
You can manage your cookie settings through your web browser preferences. Deleting or blocking essential cookies may affect the functionality of the coin88 platform. Optional cookies can be disabled without impacting core features. If you access coin88 via a mobile device, cookie settings can be managed through your mobile browser settings.
As a registered coin88 user in Malaysia, you have clear rights under the Personal Data Protection Act 2010 (PDPA). coin88 fully respects and facilitates the exercise of these rights. Here is what you are entitled to know.
You have the right to request a copy of all personal data that coin88 holds about you. Requests will be processed within 21 working days.
If your data is inaccurate or out of date, you have the right to request a correction. Contact coin88 support with the correct details.
Under certain circumstances, you may request the deletion of your data. This is subject to coin88's legal obligations to retain specific records.
You may withdraw consent for marketing communications or optional data use at any time without affecting your account.
You may object to the processing of your data for specific purposes such as direct marketing. Objections will be acted upon promptly.
You may request your data in a machine-readable format for transfer to another service provider.
To exercise any of the rights above, please contact coin88's data protection team by email at support@coin88.im, clearly stating the right you wish to exercise along with your account details. All requests will be acknowledged within 3 business days and resolved within the timeframe stipulated by PDPA.
Coin88 strictly prohibits the use of the platform by individuals under the age of 21. Our platform is intended for adults only, and we do not intentionally target or collect data from minors. If you believe a minor has accessed the coin88 platform and provided their personal data, please contact us immediately at support@coin88.im.
Should we discover that personal data belonging to a minor has been collected inadvertently, we will take immediate action to delete that data and close the account in question. Parents or guardians who find that their child has been using the coin88 platform are encouraged to contact us so that appropriate action can be taken.
If you have any questions, concerns, or complaints regarding how coin88 handles your personal data, we encourage you to reach out to us directly. Our data protection team is ready to assist and will treat all privacy enquiries with care and due diligence.
For general privacy inquiries, you can reach the coin88 customer support team via live chat, available 24 hours a day, 7 days a week in Bahasa Melayu. For formal privacy or data protection inquiries and complaints, please email us at support@coin88.im with the subject line "Privacy Inquiry" so it can be directed to the appropriate team.
Coin88 is committed to responding to all privacy enquiries within 3 business days and resolving complaints within a reasonable timeframe. If you are not satisfied with how coin88 has handled your privacy complaint, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant authority.
Coin88 reserves the right to update or amend this privacy policy from time to time to reflect changes in our privacy practices, new legal requirements, or improvements in how we protect your data. Any significant changes will be communicated to you via an in-platform notification or to the email address registered with your account.
By continuing to use the coin88 platform after an updated privacy policy takes effect, you are deemed to have accepted the revised version. The date of the most recent update is always shown at the top of this page. If you do not agree with the changes, you have the right to close your account and request a withdrawal of any remaining balance.
Frequently Asked Questions
Coin88 operates in full compliance with Malaysia's PDPA 2010. All data is protected by 256-bit SSL encryption. We do not sell your data. You have the full right to access, correct, or delete your personal data. All privacy enquiries are responded to within 3 business days.
Read also: Terms & Conditions and Responsible Gaming coin88.
Your data is protected by 256-bit SSL encryption and full PDPA compliance. Create a coin88 account in under 3 minutes, deposit via TNG or FPX, and enjoy over 500 games with complete peace of mind.
For players aged 21 and above only. Please refer to Terms & Conditions and Responsible Gaming Guide for more information.